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We ship worldwide.
Arrives in 2-5 business days
Ships via UPS, FedEx, or Postal Service
Price @ $6.00
Arrives in 5-12 business days
Ships via FedEx, UPS, TNT, DHL, or USPS
Flat Rate @ $44.00
*Please note, Customs policies vary from country to country. Most small orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. We cannot accept items for return that have been opened or used. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. Once we receive a return from you (with all of the proper information), we will credit your account and notify you.
Each package and its contents are triple-checked for quality control and packed to ensure that they arrive safely. If we are in receopt of a claim that one of our products has been delivered damaged, we will investigate the situation and will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS that they didn’t deliver the product in a safe manner. If funds are returned to us from UPS, we will credit our customers account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.
Once an order has been shipped and delivery confirmation received, TotallyFragrances.com are not responsible for any theft of product or delivery to the wrong address. We cannot isssue a refund if delivery confirmation has been provided by the courier. We will however pursue a claim with UPS if they didn’t deliver the product to the correct person or that they left the product in a susceptible area. If funds are returned to us from UPS, we will credit your account accordingly. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.
If you require any assistance with your order or have any questions, please contact us by clicking the contact button below.Contact us